Last updated: March 1, 2024

Welcome to OTW - On The Wash! This Privacy Policy describes how OTW - On The Wash ("we", "us", or "our") collects, uses, and shares your information when you use our mobile application ("App") available on the Google Play Store. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

Personal Information:

• When you sign up for an account, we may collect personal information such as your name, email address, phone number, date of birth, and address. This information is necessary for providing our services, including scheduling laundry pickups and deliveries.
• We may also collect payment information such as credit card details or other payment methods to process payments for the services you request. We use trusted third-party payment processors to handle payment transactions securely.

Usage Information:

• We collect information about how you interact with our App, including the pages you visit, the features you use, and the actions you take. This information helps us understand how our App is used and how we can improve it to better serve our users.

Device Information:

• We automatically collect certain information about your device, including your device model, operating system version, unique device identifiers, and mobile network information. This information helps us diagnose technical issues, optimize performance, and ensure compatibility with your device.

Location Information:

• With your explicit consent, we may collect precise geolocation information from your mobile device to provide location-based services such as finding the nearest laundry service provider. You can control location tracking through your device settings or by adjusting the permissions within the App.

2. How We Use Your Information

To Provide Services:

• We use the information we collect to provide, maintain, and improve our services, including scheduling laundry pickups, deliveries, and customer support.
• Your personal information may be used to customize your experience, such as providing personalized recommendations based on your usage patterns and preferences.

Communication:

• We may use your contact information to communicate with you about your account, transactions, service updates, and promotional offers. You can opt out of promotional communications at any time by adjusting your communication preferences in the App settings.

Analytics: